HOW DO I REGISTER?
You can register by clicking on the "Sign In" section located at the top right corner on the home page. Please provide the required information in the form that appears and click on submit. We will send a one-time password (OTP) to verify your mobile number. Post verification, you can start shopping on VedGun.
DO I NEED TO REGISTER BEFORE SHOPPING ON VEDGUN?
Yes, you do need to register before shopping with us. However, you can browse the website without registration. You are required to login or register while you checkout.
CAN I REGISTER MULTIPLE TIMES USING THE SAME PHONE NUMBER/EMAIL ID?
Each email ID/login ID and mobile number can only be associated with one customer account.
WHAT IF I ENTER THE WRONG EMAIL ID WHILE REGISTERING ONLINE/THROUGH THE PHONE?
Please contact our customer support team at 7879222223 or write to us at: [email protected] and we will fix this issue for you.
LOGIN / ACCOUNT RELATED
WHAT IS MY ACCOUNT?
'My Account' is the section where you can view your Personal Information, Order History and Shopping List.
I AM UNABLE TO LOGIN
You may have entered incorrect login details. Please enter the correct information & try again.
WHAT ARE THE VARIOUS MODES OF PAYMENT I CAN USE FOR SHOPPING?
You can pay for your order using the following modes of payment: Credit Card / Debit Card, Net banking, e-Wallets, Cash on Delivery etc.
HOW DO I PLACE AN ORDER?
In order to place an order, you just need to visit our site. You may call @ 022 – 26869200/ 01. After you place your order online you will receive a SMS
HOW DO I PAY?
Online payment and Cash on Delivery (CoD). . We request our customers to go through the purchase order and the bill thoroughly before paying our delivery boys
DO I PAY EXTRA FOR DELIVERY? ARE THERE ANY OTHER HIDDEN CHARGES?
No, you don’t pay any extra for home delivery. Vedgun provides same day delivery that too free of cost. There are no hidden charges as well. Infact, our deliveries come in cotton/ woven bags which are totally hygienic and free of cost.
WHAT IF I AM NOT SATISFIED WITH THE QUALITY OF THE PRODUCT DELIVERED TO ME?
Despite our best efforts if you don’t get assured with the quality of our product we offer immediate replacement of those products because our goal is a satisfied customer. Please read our terms and conditions for more information on replacements.
WILL THE PRODUCT IS OF GOOD QUALITY? HOW DO YOU ASSURE QUALITY?
Quality is our mandate. We never compromise on quality. Product are purchased from the mandi after you place your order with us. After the purchase, the products are sorted, graded, weighed, hygienically packed, and then delivered to your home. We do not deliver stale products from storage. We assure quality of each and every item we deliver.
I MAY NOT BE AVAILABLE AT HOME ALL THE TIME. CAN YOU DELIVER MY ORDER AT A TIME CONVENIENT TO ME?
Generally we deliver your order on the given date , after the order is placed. However, in case you are not at home at the delivery time, just let us know your preferred time of delivery, and we will be more than happy to serve you, at your convenience.
DO YOU TAKE BULK ORDERS FOR FUNCTIONS AND PARTIES? WILL I GET DISCOUNTS ON BULK ORDERS?
Yes, we do take bulk orders. You can get your bulk orders delivered at any time of the day you like. Yes, we do provide discounts on bulk purchases from us. In case you wish to place a bulk order with us, just let us know your requirements and we work out special rates for you accordingly. We request you to place any bulk order atleast 24 hours in advance of the delivery time.
HOW CAN I TALK TO CUSTOMER SUPPORT EXECUTIVE
If you want to know more about the nostrum services or have any queries reach out by calling 022 – 26869200/ 01or send mail on [email protected]:
IN CASE OF EXCHANGE :
HOW LONG MY ORDER TAKE TO ARRIVE
The order usually takes 7-10 working days to reach all the metros and tier I cities, however for some pin codes it might take a little more time. In case of delay please write to us at [email protected]
IN CASE OF EXCHANGE
HOW WOULD I KNOW IF MY ORDER IS PLACED
You will get a confirmation of the placed order on your registered email ID and phone number. Besides, we will further notify you once it is dispatched from the warehouse.
WHAT HAPPEN IF MY SHIPMENT DOES NOT DLEIVERD ON TIME
In case the order does not get delivered within 7-10 working days, you can write to us at [email protected] We will do our best to get it delivered at the earliest.
ARE THERE IS ANY SHIPPING CHARGES ON DELEIVERY ?
We provide PAN India free shipping on all orders.
ARE THERE ANY ADDITIONAL CHARGES ON DELIVERY
We do not charge any additional handling fee for returns. We do not accept exchange requests at the moment
DO WE SHIP OUTSIDE OF INDIA
At the moment, we do not deliver items outside India. However, you can make a purchase from anywhere in the world as long as the shipping address is within India.